Income Tax Rulings Directorate New Automated Telephone System
During the summer of 2003, the Income Tax Rulings Directorate will be introducing an automated telephone system for receiving and directing all telephone inquiries made to the Directorate’s general telephone number (613) 957-8953.
In summary, the caller will be prompted to make an initial selection indicating whether the call pertains to:
- a technical question;
- a specific staff member of the Directorate; or
- a general query.
If the caller has a technical question, he/she will be further prompted to make a few menu selections in order to be routed to the appropriate officer handling technical telephone inquiries on that specific area of the law for that day. These menu selections will be based on:
- the section of the Income Tax Act that the question pertains to;
- the Income Tax Rulings Directorate’s two-digit workgroup number handling the subject matter that the questions pertains to (*see explanation below); or
- the specific topic that the question pertains to.
Reaching a specific individual by calling their direct telephone line is still an option.
*The applicable 2-digit workgroup numbers can be obtained by reference to either of the following two documents; both of which are attached:
- the Income Tax Act/workgroup number cross-reference chart; or
- the listing of technical tax topics that are handled by each specific workgroup.
Link to Source: https://www.canada.ca/en/revenue-agency/services/forms-publications/publications/itnews-29/archived-income-tax-technical-news-no-29.html#P18_659